Shipping, Returns & Warranty

We ship Australia-wide from our Perth warehouse. In-stock lines are dispatched same business day where possible, otherwise the next business day.

Freight is calculated at checkout based on weight, size and destination. Perth metro deliveries are typically 1–2 business days; regional WA and east coast deliveries are typically 3–7 business days.

Local pickup can be arranged for Perth customers — get in touch before ordering so we can confirm stock and a time.

Custom-fabricated items (including made-to-measure stainless lids) are produced to order. We will confirm a lead time in writing before production starts.

Unused product in original, resalable condition can be returned within 30 days of delivery. Contact us first so we can issue return details — returns sent without prior contact may not be accepted.

Return freight is at the customer's cost unless the item is faulty, incorrectly supplied or not as described.

Custom-fabricated and made-to-order items are non-returnable unless faulty.

Refunds are issued to the original payment method once the returned goods have been received and inspected.

All products are covered by the consumer guarantees under Australian Consumer Law. Nothing in this policy limits those rights.

Manufacturer warranties apply to tools and equipment as supplied by the manufacturer. Consumable items (blades, cup wheels, pads, sealers and similar) are warranted against manufacturing defects only — normal wear is not a defect.

To make a warranty claim, email us with your order number, a description of the fault and photos where relevant. We will assess the claim and arrange repair, replacement or refund as appropriate.

Inspect your delivery on arrival. Report transit damage, shortages or incorrect items within 48 hours of delivery with photos of the goods and packaging so we can lodge a freight claim and get replacement stock moving.